Privacy Policy – at77 Pakistan Online Betting Platform

1 Introduction

at77 is an online betting and gaming platform serving Pakistani players. As part of providing sports betting, casino games, live casino, slots, VIP rewards and promotional offers in PKR, at77 necessarily collects and processes certain personal information about you.

We take your privacy seriously. This Policy is written in plain, straightforward language so you know exactly what happens with your data — not hidden in legal jargon. If anything here is unclear, the at77 support team is available 24/7 to answer your questions.

This Privacy Policy should be read alongside the at77 Terms and Conditions, which govern your use of the platform as a whole.

2 Data We Collect

Depending on how you use at77, we may collect the following categories of personal information:

at77 does not collect sensitive personal data such as biometric information, health records or religious beliefs. Only data relevant to your use of the platform is collected and retained.

3 How We Collect Your Data

at77 collects your personal data through several channels:

• Registration: When you create your at77 account, you provide your name, email, mobile number and date of birth directly.
• Deposits & Withdrawals: When you make a PKR deposit via JazzCash, Easypaisa, Raast, Bank Transfer or card, payment reference data is processed.
• Identity Verification: When at77 requests verification, you may submit a CNIC copy or other documents directly through your account.
• Platform Usage: As you use the at77 website or app, technical and usage data is automatically collected — including games played, bets placed and navigation patterns.
• Customer Support: When you contact the at77 support team via live chat or email, the content of that communication is recorded.
• Cookies & Tracking Technologies: The at77 website and app use cookies and similar tools to collect technical data about your device and session. See Section 7 for full details.

4 How We Use Your Data

at77 uses your personal data only for legitimate purposes directly connected to providing and improving the platform. The specific purposes for which your data is used are:

• Account Management: Creating and maintaining your at77 account, verifying your identity and keeping your account details accurate and current.
• Processing Transactions: Handling PKR deposits, withdrawals and bonus crediting through supported payment methods including JazzCash and Easypaisa.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, multiple accounts, money laundering and other prohibited conduct as defined in the Terms and Conditions.
• Customer Support: Responding to your queries, resolving disputes and providing assistance with your at77 account.
• Platform Personalisation: Tailoring your experience on at77 — such as showing relevant sports markets (cricket, PSL, football, esports) and promotions based on your activity.
• Responsible Gaming: Monitoring activity patterns to identify potential problem gaming behaviour and making responsible gaming tools available where appropriate.
• Platform Improvement: Analysing usage data in aggregate to improve the performance, reliability and features of at77 across web and app.
• Legal Compliance: Meeting any data retention, reporting or disclosure obligations required under applicable law.

5 Sharing Your Data

at77 does not sell your personal data to third parties. We may share your information only in the following specific and limited circumstances:

• Payment Processors: Your payment reference data is shared with payment service providers — such as JazzCash, Easypaisa or Raast — solely to process your PKR deposits and withdrawals.
• Game Software Providers: Usage data related to casino games and slots may be shared with the certified third-party game providers who supply those games to at77, for the purpose of fair game operation and technical support.
• Fraud Prevention Services: at77 may use third-party fraud detection tools that process technical and usage data to identify suspicious activity on the platform.
• Identity Verification Services: Where automated or assisted verification is used, identity data may be processed by a third-party verification partner.
• Legal Obligations: at77 may disclose your personal data where required by law, court order or regulatory authority. We will not disclose more than is strictly necessary in such circumstances.

All third-party service providers who process your data on behalf of at77 are required to handle it securely and only for the specific purpose for which it was shared. at77 does not permit third parties to use your data for their own marketing or commercial purposes.

6 Payment Data

All financial transactions on at77 are processed in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, debit card or another supported mobile wallet, at77 receives a payment reference from the payment provider — not your full account credentials or PIN.

at77 does not store full card numbers, mobile wallet PINs or bank account passwords on its own systems. Payment processing is handled by the relevant payment provider under their own security standards.

Your PKR transaction history — deposit amounts, withdrawal amounts and dates — is retained on your at77 account for account management, fraud prevention and support purposes. You can view your full transaction history in your account at any time.

7 Cookies & Tracking Technologies

at77 uses cookies and similar tracking technologies on its website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and improve your experience.

The types of cookies at77 uses are:

• Essential Cookies: Required for the platform to function — including keeping you logged in to your account, remembering your session and processing transactions. These cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous data about how players use at77 — such as which pages are visited most and where errors occur. This data is used in aggregate to improve platform performance.
• Functional Cookies: Remember your preferences on at77, such as your preferred language, sports market or display settings, so you do not have to re-select them every visit.
• Analytics Cookies: Help at77 understand overall platform usage patterns using aggregated, anonymised data. Individual players are not identified through analytics cookies.

You can manage or disable non-essential cookies through your browser settings or device preferences. Note that disabling essential cookies will affect your ability to use key at77 features including account login and deposits.

8 Data Security

at77 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

Security measures in place at at77 include:

• Encryption of data in transit using SSL/TLS across the at77 website and app.
• Secure storage of personal and financial data with access restricted to authorised personnel only.
• Regular security reviews and monitoring of platform systems for unusual access or activity.
• Two-factor authentication options available for your at77 account to add an extra layer of login security.
• Staff training on data handling and privacy responsibilities.

While at77 takes all reasonable steps to protect your data, no platform can guarantee absolute security against all threats. You also play a role in keeping your account secure — use a strong password, do not share your login details, and contact support immediately if you suspect your account has been accessed without your permission.

9 Data Retention

at77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations.

In practical terms, this means:

• Account data (name, contact details, identity verification) is retained for the duration of your active account and for a defined period after account closure to meet fraud prevention and legal compliance requirements.
• Transaction records — including PKR deposit and withdrawal history — are retained in line with standard financial record-keeping requirements.
• Customer support communications are retained for a reasonable period to support dispute resolution and service improvement.
• Technical and usage data collected via cookies and analytics may be retained in anonymised or aggregated form for platform improvement purposes beyond the account retention period.

Once the applicable retention period has passed and there is no longer a legitimate reason to hold your data, at77 will securely delete or anonymise it.

10 Your Rights Over Your Data

As a player on at77, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data at77 holds about you at any time.
• Right to Correction: If any of your data held by at77 is inaccurate or incomplete, you can ask for it to be corrected. You can update basic details directly through your account settings.
• Right to Deletion: You can request that at77 delete your personal data. Note that certain data may be retained beyond a deletion request where legal or fraud-prevention obligations require it.
• Right to Restrict Processing: In certain circumstances you can ask at77 to limit how your data is used while a query or dispute is being resolved.
• Right to Data Portability: You can request your personal data in a structured, commonly used format to transfer to another service where technically feasible.
• Right to Object: You can object to your data being used for specific purposes, including direct marketing communications from at77.

To exercise any of these rights, contact the at77 support team via live chat or email. We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect your account security.

11 Minors

at77 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. All players are required to confirm they are 18 or over at the point of registration, and at77 carries out age verification checks as part of the account verification process.

If at77 becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately and all associated data deleted or handled in accordance with applicable requirements.

If you believe a minor has registered on at77, please contact the support team immediately so the matter can be investigated and resolved without delay.

12 Changes to This Privacy Policy

at77 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable requirements. When meaningful changes are made, we will notify registered players through the platform, the at77 app or by email to the address on your account.

The updated Policy will display a revised "Last Updated" date at the top of this page. We recommend reviewing this page periodically, particularly if you have not visited at77 for a while. Your continued use of the platform after changes are published constitutes acceptance of the updated Privacy Policy.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how at77 handles your personal data, the support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly through the at77 website and app — the fastest way to get a response.
• Email: [email protected] — for detailed privacy queries, data access requests or complaints.
• FAQ: Visit the FAQ page for answers to common questions about your account and data.